Georgia Trend Magazine. June 2025 print.

On the streets of Mumbai, about 200,000 stacked dabbas (stainless steel tiffin boxes) are delivered daily by about 5000 “dabbawalas”. They pick up the freshly made lunches from homes and travel by train, rickshaw, or cycle, to deliver them to the offices and businesses that they are meant for. Despite the logistical challenge of dozens, if not hundreds, of tiffins handled by each dabbawala, across several suburbs of Mumbai, each hot lunch is miraculously delivered to its rightful owner. How such a complicated spider web of a delivery network works every single time, especially without modern technology like computers, GPS, and smartphones, is a wonderment that has famously been studied as a Six Sigma case study.